Shipping policy

Free Shipping on orders above ₹1,500

All orders are dispatched within 5–7 business days (excluding Saturdays, Sundays & public holidays)

Delivery timelines depend on location and courier partner

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

Available delivery options and estimated delivery date are shown at checkout and shared via order confirmation email

Delays may occur due to unforeseen circumstances; Smitten is not liable for compensation due to delivery delays

All shipments must be signed for upon delivery

If unavailable, customers must arrange an alternative recipient; Smitten is not responsible for orders signed by others

Any damaged or missing items must be reported on the day of delivery

Personalised products are non-returnable and non-exchangeable once the order is placed