Yes. All Smitten products can be personalised with your child’s name. The personalisation option is clearly visible on the product page before checkout.

Yes. We use child-safe materials and finishes, prioritising comfort, durability, and everyday safety.

Absolutely. Our products are designed for daily use — school, play, travel, and home.

Yes. With thoughtful design and personalisation, Smitten products make lovely gifts for birthdays, milestones, and everyday surprises.

Yes. We ship Pan India. Delivery timelines vary depending on your PIN code and location.

All products are made to order. Orders are dispatched within 5–7 working days. Delivery time after dispatch depends on your location.

Since products are personalised and made to order, we do not accept returns or exchanges for change of mind.

If you receive a damaged item, a wrong product, or a personalisation error from our side, we will replace it. Please share an opening/unboxing video showing the item at delivery.

Yes! For bulk orders or special events, please contact us via hello@shopsmitten.in
and we’ll assist with custom options and timelines.

Once your order is dispatched, you’ll receive tracking details via email or SMS. You can also contact support for tracking assistance.

All our products are designed for easy everyday use. Care instructions specific to each product are mentioned on the product page.

Yes. Each product has a maximum character limit, which is mentioned on the product page. Please ensure spelling is correct, as it is printed exactly as provided.

Since all products are personalised and made to order, cancellation is not possible once the order is confirmed.

For any query, please write to hello@shopsmitten.in
or message us via the contact form on the website.

Since all products are made to order, changes cannot be guaranteed once the order is confirmed. Please contact support immediately if an urgent correction is needed.